A recommended reading piece from Kathleen A. Paris, last year’s Campus Supervisors Network Book Club author, about asking questions.
Being able to listen and ask the right questions can help you in conflict, management of staff, or trouble-shooting issues. It’s a vital skill for any customer service position. The attached HBR article reinforces the power of asking good questions. It is a key leadership skill for almost any situation or challenge. Kathleen’s workshops on decision-making focus on asking the right questions.